Return & Refund
Your satisfaction matters to us. Please read our policy carefully before requesting a return.
Return Window
You may request a return within 7 days of receiving your order.
Eligibility
- Item must be unused, in its original packaging, and in the same condition you received it.
- Due to hygiene reasons, opened/used skincare, hair care, and personal care items (serums, creams, patches, shampoo bars, etc.) cannot be returned unless they arrived damaged or defective.
- Sale items and items marked "Final Sale" are not eligible for return.
How to Request a Return
- Email zariya.infoo@gmail.com with your order number and reason for return, along with photos if the item is damaged/defective.
- Once approved, you'll receive return instructions.
- Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Refund Method
Refunds are issued to your original payment method, or as store credit if preferred.
Damaged or Wrong Item Received?
Contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund, no return shipping needed.
Non-Returnable Items
- Used/opened beauty and personal care products (unless defective)
- Gift cards
- Items returned without prior approval